Terms & Privacy Policies

Mailbox Activation Requirements
To activate a mailbox, customers must complete USPS Form 1583, provide two valid forms of identification, provide a valid phone number and email address, and agree to mailbox service policies.

Mail & Package Handling Policy
Sovereign Mail & Logistics securely receives and processes mail and packages for authorized mailbox customers. Customers are responsible for keeping their account information and mailing details accurate and up to date.

Package Storage Policy
Packages are securely held for up to 15 days. Packages remaining beyond 15 days may be subject to additional storage fees or returned to the sender. Customers are responsible for arranging pickup, delivery, forwarding, or other available handling before the storage period expires.

Local Delivery Policy
Local delivery is available to eligible mailbox customers for residential and business addresses.

• 1 package: $10

• Each additional package delivered at the same time: +$3

• Same-day and scheduled delivery available

• After-hours delivery: Scheduling required

• Packages up to 30 lbs. / 36 inches

• Oversized or heavy items: Require custom pricing may apply

• Concierge members receive priority scheduling for available delivery slots

Shipping Carriers
Shipping services are available through major carriers, including USPS, UPS, FedEx, and DHL. Available shipping options and rates may vary based on the package, destination, service level, and carrier.

Authorized Pickup Policy
Customers may authorize another person to pick up mail or packages on their behalf. Authorized individuals may be required to provide valid identification and meet applicable authorization requirements.

Unlimited Package Receiving Policy
Mailbox plans include package receiving under our fair-use policy. Excessive package volume, oversized shipments, or other special handling may result in additional fees.

Payment Policy
Sovereign Mail & Logistics accepts card payments only. Accepted payment methods include Visa, Mastercard, American Express, and Discover. Cash is not accepted.

Prohibited Items Policy
Sovereign Mail & Logistics does not accept or handle hazardous materials, illegal substances, weapons, perishable goods, live animals, or other prohibited items. Additional restrictions may apply based on postal or carrier regulations.

Refund & Cancellation Policy
Mailbox services are billed according to the selected plan. Customers may cancel their service at any time, subject to the terms of their selected plan. Payments already processed are non-refundable unless otherwise stated in writing.

Privacy Policy
Sovereign Mail & Logistics respects the privacy of its customers and takes reasonable measures to protect personal information. Customer information is used to provide mailbox, mail handling, shipping, delivery, and related services and is not sold to third parties. Information may be disclosed when required by law or when necessary to provide requested services.